Cannot log in or reset password

Wrong restaurant / workspace Confirm you are on app.luminixops.com/login with the correct workspace code from your welcome email (or pick the tenant after email login). Bookmarks for another brand will show access errors. Dedicated workspace subdomains are optional / future.

Password reset Use Forgot password on the login screen. Check spam for the reset email. If it never arrives, ask an owner to confirm your email under Settings → People.

Locked or MFA Too many failed attempts can cool down for a few minutes. If MFA is enabled and you lost the device, an owner must contact support to recover access.